Responsibilities

1. Work with users to gather and analyze business requirements and design technical solutions to meet those requirements.

2. Documentation on requirement confirmation & blueprint process. Can be done by vendor or team project in case of internal development.

3. Perform data migrations and integrations between D365 FO and other systems.

4. Support System integration test and user acceptance testing.

5. As Technical Support (tier 2) which support to investigate, troubleshoot and resolve technical issues and provide ongoing technical support to lower tier support or users. Conditionally, escalate to high tier (tier 3 – developer) for coding issues.

6. Logging issues and summary support report by periodically basis.

Requirement

1. Bachelor's degree in Computer Science, Information Technology, or related field.

2. Understanding of software development life cycle methodologies.

3. Good problem-solving and analytical skills.

4. Strong communication and interpersonal skills.

5. Good working knowledge of Microsoft Excel.

6. Good in English is a plus.

7. Retail business knowledge is a plus.

8. D365 F&O knowledge is a plus.